Privacy Policy – Kovai Pavilion

This Privacy Policy explains how Land & Buildings, the developer of Kovai Pavilion, Trichy Road, Coimbatore, collects, uses and protects your personal information. It applies when you submit an enquiry through our website, Facebook/Instagram lead forms, WhatsApp, phone calls or at our site office.

1. Information we collect

• Details you give us: name, phone number, email address, city, and your answers to enquiry questions such as purchase timeline, budget, funding method and preferred site visit date.
• Details from advertising platforms: when you submit a form on Facebook or Instagram, Meta shares the details you entered with us.
• Website usage data: IP address, browser type, pages visited and cookies, used to improve our website and advertising.

2. How we use your information

• To contact you by call, SMS, WhatsApp or email about Kovai Pavilion, including project details, pricing, offers and site visits.
• To schedule and manage your site visit.
• To help with home loan enquiries, only with your consent.
• To process a booking, agreement and registration if you purchase a unit.
• To improve our services and advertising.
• To comply with legal and regulatory requirements, including RERA.

3. Sharing your information

We do not sell or rent your personal information. We share it only with:

• Our sales team and authorised channel partners working on Kovai Pavilion.
• Banks and housing finance companies, only when you request loan assistance.
• Service providers who help us operate (CRM, telephony, messaging), under confidentiality obligations.
• Government or legal authorities, when required by law.

4. Your consent

By submitting your details, you consent to being contacted by us and our representatives about Kovai Pavilion by phone, SMS, WhatsApp or email. You can withdraw consent at any time (see Section 7).

5. Data retention

We keep your information only as long as needed for the purposes above, or as required by law. Enquiry data from people who don’t purchase is deleted or anonymised within 24 months.

6. Data security

We use reasonable technical and organisational measures to protect your data from unauthorised access, loss or misuse. However, no online transmission is completely secure.

7. Your rights

Under the Digital Personal Data Protection Act, 2023, you can:

• Access the personal data we hold about you.
• Ask us to correct or update it.
• Ask us to delete it.
• Withdraw your consent to marketing communication.
• Raise a grievance.

To use any of these rights, contact us using the details below. We will respond within 60 days.

8. Cookies

Our website may use cookies and similar tools, such as the Meta Pixel and Google Analytics, to understand visitor behaviour and show relevant ads. You can turn off cookies in your browser settings.

9. Third-party links

Our website or ads may link to third-party sites. We are not responsible for their privacy practices.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.

11. Contact / Grievance Officer

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